Privacy Policy

Effective Date: July 1st, 2025

Rivera Laundry Company ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our pickup and delivery dry cleaning and laundry services (the "Services").

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Full name
Address (pickup and delivery)
Phone number
Email address
Payment details (processed securely via third-party payment processors)

b. Service Usage Information

Order history
Service preferences
Special instructions
Communication preferences

c. Automatically Collected Information

Device and browser type
IP address
Access times
Pages visited (if using our website)

2. How We Use Your Information

We use your information to:

Provide, manage, and improve our Services
Schedule pickups and deliveries
Communicate about your orders and service updates
Process payments
Send service-related notifications, promotions, or offers (only with your consent)
Comply with legal obligations

3. How We Share Your Information

We do not sell or rent your personal information. We may share information with:

Service Providers: Third-party logistics or payment processors who help deliver our Services.
Legal Requirements: If required to comply with applicable laws or lawful government requests.
Business Transfers: In the event of a business sale, merger, or acquisition, your data may be transferred.

4. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no system can be completely secure, and we cannot guarantee absolute security.

5. Your Choices

You may:

Opt-out of marketing emails at any time by clicking “unsubscribe” or contacting us directly.
Request access, correction, or deletion of your personal data by contacting us at:
contact@riveralaundryco.com or (630)-631-7436

6. Cookies and Tracking

If our website is used, cookies may be employed to improve your browsing experience. You may adjust your browser settings to decline cookies, though some features may not function properly.

7. Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal information from minors.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website or shared with you directly if required by law.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:
📧 contact@riveralaundryco.com
📞 (630) 631-2349
📍 221 S Lincolnway; North Aurora, IL 60542